Last updated: October 7, 2026

We want you to love your 50x50 gear and enjoy the digital experiences that come with it. This policy explains returns, exchanges, refunds, cancellations, and digital access for purchases from 50x50 Travels.

1. Physical Gear Returns

You may request a return or exchange of eligible physical gear within 30 days after delivery.

Return eligibility

To qualify for a standard return or exchange, the item must be:

·        Unused, unwashed, and in its original condition;

·        Unworn, if apparel; and

·        Free of customer-caused stains, odors, markings, alterations, or damage.

Gear that has been worn, washed, used, soiled, marked, altered, or damaged after delivery is not eligible for a standard return. A product that arrived damaged or defective is handled under the Damaged, Defective, or Incorrect Items section below.

Sale or discounted merchandise is eligible under the same return conditions unless a product is clearly identified as final sale before purchase.

2. How to Start a Return or Exchange

Email adventurecalls@50x50travels.com with your order number, the item(s) you would like to return or exchange, and, if you wish, the reason for the request. We generally respond within 2–3 business days with return instructions.

Please wait for return instructions before mailing merchandise. A return is not complete until the returned item is received and reviewed.

3. Return Shipping

If the return is required because we sent the wrong item or the item arrived damaged or defective, 50x50 Travels will cover reasonable return shipping when a return is required.

For other eligible returns or exchanges, the customer is responsible for return shipping costs. We recommend using a trackable shipping method because we cannot be responsible for a return shipment that is lost before it reaches us.

4. Refunds for Physical Gear

After an eligible return is received and inspected, an approved refund will be issued to the original form of payment. We generally process approved refunds within 3–5 business days after inspection. Your bank or payment provider may take additional time to post the credit.

Original shipping charges are not refunded for ordinary returns unless required by law. If an order is refunded because of our error, non-delivery, or another circumstance requiring a full refund, applicable shipping charges will also be handled as required.

5. Exchanges

Eligible unused merchandise may be exchanged. A replacement will be sent after the original item is received and reviewed. If the requested replacement is unavailable, you may choose an available alternative, store credit if offered, or a refund to the original form of payment.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact adventurecalls@50x50travels.com as soon as reasonably possible and within 30 days after delivery. Include your order number and photos when they can help show the issue. We will work with you on an appropriate replacement or refund.

7. Order Cancellations

You may request cancellation within 12 hours after purchase as long as the order has not already shipped or entered a stage where it can no longer reasonably be stopped. Email adventurecalls@50x50travels.com immediately with your order number. A cancellation request is not guaranteed until we confirm it.

If we cannot ship merchandise within the time we promised, or within the time otherwise required by applicable law, we will provide any notice, cancellation option, and refund required by law.

8. MapApp Access Included With Qualifying Gear

Certain qualifying 50x50 gear includes access to the 50x50 MapApp features identified with that purchase. MapApp access is provided as a one-time entitlement with no recurring subscription fee and no scheduled expiration date, subject to continued operation and availability of the Service as described in our Terms and Conditions.

If qualifying gear is exchanged because of size, defect, damage, or our error, the associated MapApp access will not ordinarily be removed solely because of that exchange.

If qualifying gear is returned for a refund rather than exchanged, any MapApp access provided solely because of that purchase may be canceled or removed as part of reversing the purchase. Returning physical gear does not create a separate cash value for bundled MapApp access.

If you have already claimed access before requesting a return, please tell us when you contact support so we can handle the merchandise return and associated access correctly.

9. MapApp Premium and Other One-Time Digital Purchases

MapApp Premium access is sold as a one-time digital purchase, not a recurring subscription. Future digital expansions may also be offered as separate one-time purchases.

Because digital access can be delivered or made available immediately, completed digital-access purchases are generally final once the purchased access has been granted or redeemed, except where required by law. Access is considered granted when the purchased entitlement has been applied to the applicable account or made available through the access method provided after purchase.

Please contact us if:

·        You were charged more than once for the same digital purchase;

·        The wrong digital access was applied to your account;

·        You cannot access a digital purchase because of a technical problem that we are unable to resolve; or

·        You believe a refund is required by applicable law.

We will review these situations individually and correct the purchase, restore access, or issue an appropriate refund when warranted. If a refund is issued for a digital-access purchase, the related entitlement may be removed from the account as part of reversing the transaction.

10. Technical Problems Are Not Loss of Ownership

A temporary outage, connectivity problem, offline condition, device issue, or other temporary interruption does not by itself cancel a valid one-time entitlement. If you are having trouble accessing something you purchased or received with qualifying gear, contact us so we can help restore the access associated with your account. A one-time entitlement has no scheduled expiration date, but it does not guarantee that the Service or every feature (including but not limited to hosting, servers, features, or 50x50 operations) will remain available indefinitely. Service modification or discontinuation is addressed in our Terms and Conditions.

11. Promotions, Gifts, and Special Offers

Unless a promotion states different terms before purchase, eligible merchandise purchased with a discount may be returned under this policy. Refunds are based on the amount actually paid for the returned item.

Refunds are normally issued to the original payment method. If an item was purchased for you by someone else, the refund may therefore be returned to the original purchaser rather than to the gift recipient.

12. Contact Us

For returns, exchanges, refunds, digital-access questions, or order cancellations:

·        Email: adventurecalls@50x50travels.com

·        Website: https://www.50x50travels.com/

·        Mail: 50x50 Travels, 51 E Jefferson St. #1297, Orlando, FL 32802

This policy does not limit rights that cannot be waived under applicable law.