SHIPPING &
STORE POLICIES
Last Updated: October 7, 2026
Welcome to 50x50 Travels! We want your experience to be smooth, predictable, and enjoyable—from checkout to delivery, and from your physical gear to your digital adventures.
Below is a quick overview of our shipping, returns, refunds, exchanges, cancellations, and digital-access policies.
Physical Gear Shipping
Processing Times
Orders are generally processed within 1–2 business days. During peak seasons or product launches, processing times may increase to 3–4 business days, but we always work to ship as quickly as possible.
Shipping Methods & Delivery Estimates
We ship primarily through the U.S. Postal Service. Expedited shipping is offered through UPS and FedEx where available. International shipping is offered through applicable carriers where available.
Typical delivery windows:
Standard Shipping (U.S.): 3–7 business days
Expedited Shipping (U.S.): 2–3 business days
These delivery windows are estimates provided by the carrier. Delays caused by weather, holidays, carrier disruptions, or other circumstances outside our control may occur.
Order Tracking
Once your order ships, you’ll receive an email with tracking information. Tracking may take up to 24 hours to update after shipment.
Lost or Delayed Packages
If your package shows as “Delivered” but you can’t locate it:
Check with household members or neighbors.
Confirm the shipping address on your order.
Allow up to 24 hours, as packages are occasionally marked delivered before final drop-off.
Contact us at adventurecalls@50x50travels.com.
We’ll help you review the situation and, when appropriate, work with the carrier.
Returns & Exchanges
We want you to love your 50x50 gear!
Eligible physical gear may be returned or exchanged within 30 days after delivery if it is unused, unwashed, unworn where applicable, and in its original condition.
Items that have been worn, washed, used, marked, altered, soiled, or damaged after delivery are not eligible for a standard return.
If your item arrived damaged, defective, or incorrect, contact us as soon as reasonably possible and within 30 days after delivery so we can help.
How to Start a Return or Exchange
Email adventurecalls@50x50travels.com with:
Your order number
The item(s) you’d like to return or exchange
The reason for the request, if you’d like to include it
We generally respond within 2–3 business days with instructions.
Please wait for return instructions before mailing merchandise.
Return Shipping
If we sent the wrong item or the item arrived damaged or defective, 50x50 Travels will cover reasonable return shipping when a return is required.
For other eligible returns or exchanges, the customer is responsible for return shipping costs.
We recommend using a trackable shipping method.
Refunds
Once an eligible return is received and inspected, an approved refund will be issued to the original form of payment.
We generally process approved refunds within 3–5 business days after inspection. Your bank or payment provider may take additional time to post the credit.
Original shipping charges are not refunded for ordinary returns unless required by law.
Exchanges
Eligible unused merchandise may be exchanged.
A replacement will be sent after the original item is received and reviewed. If the requested replacement is unavailable, you may choose an available alternative, store credit if offered, or a refund to the original form of payment.
Order Cancellations
You may request cancellation within 12 hours after purchase as long as the order has not already shipped or entered a stage where it can no longer reasonably be stopped.
To request cancellation, email adventurecalls@50x50travels.com immediately with your order number.
A cancellation request is not guaranteed until we confirm it.
Digital Access
MapApp Access Included With Qualifying Gear
Certain qualifying 50x50 gear includes access to the 50x50 MapApp.
This access is provided as a one-time entitlement with no recurring subscription fee and no scheduled expiration date, subject to continued operation and availability of the Service as described in our Terms and Conditions.
If qualifying gear is exchanged because of size, defect, damage, or our error, the associated MapApp access will not ordinarily be removed solely because of that exchange.
If qualifying gear is returned for a refund, any MapApp access provided solely because of that purchase may also be removed as part of reversing the purchase.
MapApp Premium & Other Digital Purchases
MapApp Premium / Full USA access is sold as a one-time digital purchase, not a recurring subscription.
Because digital access can be delivered or made available immediately, digital-access purchases are generally final once the purchased access has been granted or redeemed, except where required by law.
Please contact us if:
You were charged more than once for the same digital purchase
The wrong digital access was applied to your account
You cannot access a digital purchase because of a technical problem we are unable to resolve
You believe a refund is required by applicable law
If a refund is issued for a digital-access purchase, the related entitlement may be removed from the account as part of reversing the transaction.
For complete details, please read our Return, Refund & Digital Access Policy.
Privacy & Terms
Use of our website, MapApp, MapApp Premium, games, travel-planning tools, and other digital features is also governed by our:
These documents explain how we handle account information, travel data, digital access, offline features, service availability, user content, and your rights and responsibilities.
Contact Us
If you have questions about shipping, returns, exchanges, refunds, cancellations, or digital access, contact us at: