SHIPPING & RETURNS POLICY

Last Updated: November 13, 2025

Welcome to 50x50 Travels! We want your experience to be smooth, predictable, and enjoyable — from checkout to delivery. Below you’ll find our full shipping, returns, and exchange policies.

Shipping

Processing Times

Orders are processed within 1–2 business days. During peak seasons or product launches, processing times may increase to 3-4 business days, but we always work to ship as quickly as possible.

Shipping Methods & Delivery Estimates

We ship through the US Postal Service.

Typical delivery windows:

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–3 business days

These timelines are estimates provided by carriers; delays due to weather, holidays, or carrier issues may occur.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number. Tracking may take up to 24 hours to update.

Lost or Delayed Packages

If your package shows as “Delivered” but you can’t locate it:

  1. Check with household members/neighbors

  2. Confirm your shipping address

  3. Wait 24 hours (sometimes packages are marked early)

  4. Contact us at adventurecalls@50x50travels.com

We will assist you in filing a claim with the carrier.

Returns & Exchanges

We want you to love your 50x50 gear! If something isn’t right, we’re here to help.

Returns

You may request a return or exchange of gear in its original condition within 30 days of delivery.

Eligibility

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition

  • Apparel must be unworn

  • Accessories must be free of stains, odors, or damage

The following items are non-returnable:

  • Apparel that has been marked or worn

  • Gear that has been used, soiled, or marked

How to Initiate a Return

Please email adventurecalls@50x50travels.com with:

  • Your order number

  • The item(s) you’d like to return or exchange

  • The reason for the return (optional but helpful)

We will respond within 2–3 business days with instructions.

Return Shipping Costs

  • If the return is due to a mistake on our end (wrong item, damaged item), we cover return shipping.

  • For all other returns, customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected:

  • Refunds are issued to your original form of payment

  • Processing typically takes 3–5 business days

  • You’ll receive a confirmation email when your refund is complete

Exchanges

If you’d like to exchange an unused item in its original condition:

  • We will process the return

  • A replacement item will ship once the original is received and reviewed

  • If the requested item is out of stock, you may choose a refund or store credit

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery at adventurecalls@50x50travels.com with photos of the issue. We will replace the item or issue a refund.

Cancellations

Orders may be canceled within 12 hours of purchase as long as they have not yet shipped. To request a cancellation, email adventurecalls@50x50travels.com immediately with your order number.

Contact Us

If you have questions about your order, returns, or shipping, we’re here to help. Email us at: adventurecalls@50x50travels.com